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Fortify Support
How can we help?
Have a Question?
General Questions
How Can I Help?
Who is behind the Fortify Program?
What is the Fortify Program?
Is the Fortify Program right for me?
What are the effects of pornography?
How do I know if I need help?
How long does it take to complete the Fortify Program?
What type of therapeutic approach does the Fortify Program use?
How much does the Fortify Program cost?
Do I need parental permission?
Will this program “fix” my problem with pornography?
Why do I need to apply to get access to the program if it’s free?
Can I pay my own way through the program rather than receiving a sponsorship?
What should I do if I’ve been through the program and I still struggle with pornography?
How can I join the Fortify Team?
How can I demo the program before I apply or recommend it to others?
Login Questions/Issues
I didn't receive a confirmation email with username and password
My username and/or password isn't working. What's up?
What do I do if I forgot my password?
How long will I have access to the program and all the tools?
Community Support
Where can I get help outside the Fortify Program?
Is there someone at Fortify that I can talk to about my issues?
Can I connect online with other people going through the program?
Program Questions
Why does the audio get out of sync with the video?
Can I give my accountability partner access to my Battle Strategies?
What do I do if the filter software on my device blocks the Vimeo videos?
What do I do if my Internet filter blocks fortifyprogram.org?
Which browsers work best for the program?
Why won't the Fortify Program work on my device?
Do I have to do activities in order?
Privacy
Is my personal information protected?
What does Fortify do with my information?
Payment Questions
What is a Sponsorship vs. Donation
How will my transaction show up on my credit card statement?
How much does the Fortify Program cost?
Can I get a refund on my transaction?
Is my donation tax deductible?
Is my payment secure?
Battle Tracker
What is the difference between Badges, Coins and Stars?
What is the Victory Counter?
How do you figure out my Victory Rate?
How do I change my Battle Tracker if I accidentally click a Setback?
Can I give my accountability partner access to my Battle Tracker?
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